Oct 20, 2025

Most of What We Call a Service Isnt One Issue 191

• Business models, Strategy
  Most of What We Call a Service Isnt One

  Most product management guidance is for SaaS startups, this is for everyone else. Services are landscapes: messy, inherited, full of fault lines. We can’t wipe the slate clean. But we can orient ourselves.

• Team dynamics
  The product management job everyone wants might not exist.

  Why successful companies distribute product work instead of hiring traditional product people.

• Product Discovery
  Customer Interview Analysis: Where AI Helps and Hurts

  When you conduct a customer interview every week, the data starts to pile up. You collect hours of transcripts. If you aren't disciplined to synthesize each interview as you go, you can quickly fall behind.

• Experimentation, Customers, Product Discovery
  AI Found 12 Major Flaws in My App Before I Wasted Real User Feedback

  After building a platform in one week, the hardest part is understanding what users need. Heres how I used synthetic user research to identify critical flaws before wasting real users time.